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(2022-10-10) Lab Notebook: OnDemand Interactive Desktop Error


This is as a Lab Notebook which describes how to solve a specific problem at a specific time. Please keep this in mind as you read and use the content. Please pay close attention to the date, version information and other details.

OnDemand Interactive Desktop Error (2022-10-10)

A user was having trouble connecting to the Interactive Desktop using OnDemand. Once OnDemand started the would encounter a blank desktop similar to the following:

Screenshot of black desktop with just VNC controls on the left

We finnally tracked down the problem to an error someplace in their user dconf file. To fix the error the user just needs to remove their dconf file using the following command and restart their desktop:

rm ~/.config/dconf/user 

We are still not exactly sure how this file got corrupted. Please give the above a try and open a ticket if you have any trouble (or insight as to the original cause of the problem).